Order Cancellation Policy

Last Updated: March 28, 2026

At SuitedBox, operated by The Signature Crew FZC LLC, we understand that you may need to cancel an order. We aim to keep this process simple, fair, and transparent. Please review the terms below regarding order cancellations.

1. Cancellation Timeframe

You may request a cancellation within 24 hours of placing your order to be eligible for a full refund.

After this period, your order is processed and may no longer be eligible for cancellation.

2. How to Request a Cancellation

To cancel your order, please contact us through one of the following channels:

• Email: [email protected] (include your Order Number)
• Live Chat: Available on our website

3. Cancellation Fees

We do not charge any cancellation fees.

If your request is made within 24 hours, you will receive a 100% full refund with no deductions.

4. Cancellations After 24 Hours

After 24 hours:

• Orders are sent to production or fulfillment
• Cancellation is no longer possible
• If already shipped, you must follow our Return & Refund Policy after delivery

5. Custom & Personalized Orders

For custom-made or personalized items:

• Cancellation is allowed only within the first 24 hours
• After that, production begins and cancellation is not possible

6. Address Changes vs Cancellation

If you entered an incorrect shipping address:

• Contact us within 24 hours
• We may update the address without canceling the order

After 24 hours, changes cannot be guaranteed.

7. Refund Process (Approved Cancellations)

If your cancellation is approved:

• Refund will be issued to the original payment method
• You will receive an email confirmation with refund details

8. Refund Timeline

Although refunds are initiated immediately:

• It may take up to 10 business days (Monday–Friday) for funds to appear
• Processing time depends on your bank or payment provider

9. Security & Fraud Checks

We reserve the right to cancel any order flagged as suspicious or fraudulent.

• You will be notified via email
• A full refund will be issued for your protection

10. Cancellation Due to Stock or Pricing Errors

In rare cases, we may cancel orders due to:

• Product unavailability
• Incorrect pricing

If this happens, you will be informed and issued a full refund immediately.

11. Orders in Transit

If your order has already been shipped:

• It cannot be canceled
• You may return the item after delivery according to our return policy

12. Partial Order Cancellation

If your order contains multiple items:

• You may cancel specific items within 24 hours
• The corresponding amount will be refunded

13. Legal Compliance

This policy complies with applicable U.S. regulations and consumer protection standards. Your legal rights as a customer remain unaffected.

14. Contact & Business Information

For cancellation requests or inquiries, please contact:

SuitedBox is a brand owned and operated by The Signature Crew FZC LLC

• Legal Entity Name: The Signature Crew FZC LLC
• Company Registration Number: 61-2264450
• Registered Address: 7901 4th St N, #18999, St. Petersburg, FL 33702, United States
• Phone: +1 448-203-1234
• Email: [email protected]
• Live Chat: Available on the website
• Business Hours: 09:00 AM – 6:00 PM (Monday–Friday) (GMT -06:00) Central Standard Time (Chicago)